Soulful Nature

SHOP

We hope you enjoy choosing something from our shop, if we can help you in your selection
then please email info@soulfulnature.co.uk and we will be pleased to help.

TERMS & CONDITIONS

Soulful Nature processes payment via PayPal, this is our preferred method as it is safe and secure
for our customers and for us. We process orders once we have received authorisation of
payment from PayPal.

DELIVERY

Orders for virtual products are processed within a few hours of purchase. Orders for physical
products are processed within 2-3 days of receipt and of payment authorisation from PayPal. At
busy times of the year, such as Christmas, please allow 5-7 days for us to dispatch your order. If
an item is out of stock or there is an unforeseen delay we will email you to discuss your options.

POSTAGE

In the UK we use Royal Mail First Class postage or free ‘local collection’ option.

Orders under £45.00 – £4.00 standard postage
Orders over £45.00 – FREE postage

Each item is wrapped in tissue and brown paper. We will carefully package your items to keep
them safe in transit. There is an option for free local collection by arrangement. If you are
considering local collection it may be useful to know our location is North Bedfordshire, UK.
We do not currently have the provision to ship to Europe, USA or ROW, please enquire.

Shipping Worldwide

Europe £10
USA  £20

Due to customs clearance please allow 5-10 working days for shipping outside of the EU.

For any Worldwide shipping please contact us via email before going through check out.

Import Duty and VAT For Deliveries Outside of the EU.

Each country varies but if you are charged customs tax or import duty. You will be responsible to pay all additional costs. Costs vary depending on value of your order, you might like to check this before your order with your local authority. We cannot supply you with this information.

GUARANTEE & RETURNS POLICY

We hope you will be pleased with your purchase and please know all items are checked for
quality prior to sending. However, in the unlikely event of you receiving a faulty item you have
the right to return the goods for a replacement or refund. In this instance please contact us within
14 days of receipt.

Any items to return should be in the original condition with original packaging. Please contact us
prior to returning any item and we will send our returns address. You are responsible for return
postage and we recommend using registered post.

You have 14 days to cancel your order if you simply change your mind.

It may take up to 14 days to process your refund. Payment will be made via the method you
used. We will keep in touch and let you know when your parcel has been received and a refund
processed.

info@soulfulnature.co.uk